Frequently Asked Questions
Everything you need to know about shopping with Sands UAE
What are the standard delivery times within the UAE?
We offer fast and reliable shipping across all emirates. Orders placed within Dubai and Sharjah are typically delivered within 24 hours, while other emirates take 1-2 business days.
What payment methods do you accept?
Sands UAE accepts a variety of payment options including Credit/Debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for most locations.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 7 days of delivery. Please contact our support team to initiate a return request.
Are the products on Sands UAE authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
Can I track my order in real-time?
Once your order is dispatched, you will receive an SMS and email with a tracking link to monitor your shipment's progress until it reaches your doorstep.
Do you offer international shipping outside of the UAE?
Currently, we primarily serve customers within the United Arab Emirates. However, we are working on expanding our delivery services to other GCC countries soon.